Shipping Policy

Effective Date: February 10, 2026

At KNR Foods, we are committed to delivering your favorite homemade pickles safely and efficiently. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are usually processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons, festivals, or promotional periods, processing times may be slightly delayed.
  • We reserve the right to cancel or delay orders due to stock unavailability, payment verification, or unforeseen circumstances.

2. Delivery Timelines

Estimated delivery timelines are as follows:

  • Standard Shipping: 5–9 business days

Delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, public holidays, natural disasters, or other unforeseen delays.

3. Shipping Charges

  • Shipping charges are calculated during checkout based on the delivery location and order value.
  • Free shipping may be available on selected orders or promotional offers.
  • Additional charges may apply for remote or non-serviceable locations.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
  • Please allow up to 24 hours for tracking information to become active.

5. Delivery Attempts

  • Courier partners may attempt delivery multiple times depending on their policy.
  • If the customer is unavailable or unreachable during delivery attempts, the package may be returned to us.
  • Re-shipping charges may apply for returned orders caused by customer unavailability or incorrect delivery information.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details including name, address, phone number, and PIN code.
  • If incorrect or incomplete information is provided, delivery delays or failed deliveries may occur.
  • Shipping, delivery, or return charges caused due to incorrect customer information will be deducted from the refundable amount.

7. Damaged, Missing, or Delayed Orders

  • If your package arrives damaged, please contact us within 24 hours of delivery with clear photos/videos.
  • If any item is missing from your order, you will be eligible for a refund only for the missing item after verification.
  • If your order is not delivered within 15 days from the shipping date, you may contact us for support and refund eligibility verification.

8. International Shipping

  • International shipping may be available for select countries.
  • International delivery timelines vary depending on destination and customs clearance.
  • Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

9. Non-Serviceable Locations

  • Some remote or restricted areas may not be serviceable by our delivery partners.
  • In such cases, the order may be cancelled and refunded after deducting applicable payment gateway or shipping charges, if any.

10. Contact Us

For any shipping-related questions or issues, please contact us:

We will do our best to resolve your concerns as quickly as possible.

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